Orders within Australia are shipped via Australia Post. We aim to send all orders within 2 business days, you will receive an email confirmation (including tracking information) once your item has been shipped. Orders should arrive within 5 business days after shipping date. We offer a flat shipping rate of $8.00 Australia wide for candle orders (excluding Candle Membership Boxes). For orders over $50, shipping is free. Please note, there are no additional shipping costs for our Membership products.
Returns Shipping Policy
It is okay to change your mind, so you may return candles in new and unused condition, with original packaging within 14 days of delivery for a store credit. Be sure to contact us within 7 days of receiving your order. If you need to return an item, please email firstname.lastname@example.org and we will organise with you the return of the item, and notify you of your refund once we have received and processed the returned item. Shipping in this case is the customer’s responsibility.
Sale items and some specials items are final sale and will be marked as such.
If a package is damaged in transit please photograph package and contents if possible and notify us immediately at email@example.com so we can follow up with the shipping carrier. All damages must be reported within 3 days of delivery, otherwise we are unable to assist after this.
Subscription Shipping and Returns
Candles purchased on a subscription basis will be shipped in the middle of every calendar month. If you purchase a subscription after the first 10 business days of the current month, your product will be shipped within the first five business days of the following month.
Subscription candles are sent on a 'surprise' basis where customers do not know which candle they will receive each month. Customers cannot select their subscription products. Rather, Air of Grace will curate a new candle each month. Shipping for subscriptions products is absorbed into the cost of the subscriptions and will not be charged as an additional cost.
Exchanges will be accepted if the item is faulty or damaged in transit. If a package is damaged in transit please photograph package and contents if possible and notify us immediately at firstname.lastname@example.org so we can follow up with the shipping carrier. All damages must be reported within 3 days of delivery, otherwise we are unable to assist after this. If the item is faulty or damaged, replacement of the same subscription candle will be shipped once your return is received and inspected. We will send you an email to notify you that we have received your returned item and resend your subscription item. We will also notify you of the approval or rejection of your return.
It is okay if you don't like the subscription candle we send you. You may return a subscription candle in new and unused condition, with original packaging within 14 days of delivery for a replacement of a different subscription product of equal value. Be sure to contact us within 7 days of receiving your order. If you need to return a subscription item in exchange for a different item of equal value, please email email@example.com and we will organise with you. Shipping of the return and replacement candle in this case is the customer’s responsibility.
You should expect to receive your refund within 10 days of giving your package to the return shipper. In most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
Store credit must be used within 60 days.
We accept payment via Stripe. Orders will be dispatched once payment has been confirmed.
Air of Grace does not receive any of your credit card details when you pay through Stripe. Any personal details we do get from you (name, address, phone or email address) will not be disclosed or used for any other secondary purposes.